Adding a liveweb contact to Front contacts can be achieved in different ways depending on the case. It can be a new contact, i.e. that contact doesn't exist in Front, or it can be an existing contact, but the liveweb conversation is not a part in Front with that contact.
1. Creating a new contact in Front
Every new liveweb conversation will create an empty contact with the name Site Visitor and the liveweb handle attached to it in Front. When we open the contact panel in the Front app, we can add or change information for that contact. Also, if the chatbot captures an email from the visitor, it will be populated in the Front contact panel.
2. Adding a liveweb conversation to existing contact
The process for this case is somewhat different since the contact we are trying to fill in already exists in the Front app. So we should use merge functionality inside Front. The merge is a manual process, and we will explain how to do that inside the Front app.
If we try adding an existing email used by another contact, we will get the merge error notification that says the same. It will look something like the picture below.
The good thing is we can click the 'Merge' action button and automatically start the merge process for that contact. Upon merging, Front will display the outcome of the process, and we can check if everything is as we planned. If it is, we can complete the merge or cancel if not. The picture below demonstrates this use case.
When merge completes, the contact will have a liveweb conversation attached to them.
Let us know if this helps you jumpstart using Front powered by the value of liveweb directly into your workflow. If this doesn't answer your question or you have some troubles with Front + liveweb contacts, feel free to submit a ticket, and our support team will get back to you as soon as possible.